An outage at a remote IT site not only affects the people and devices at the location it supports, but it can also create a chain reaction that ends with an IT manager spending valuable time trying to resolve the issue, often without the benefit of trained personnel on-site or even visibility into the exact equipment at the location.
When a service person finally arrives on site, they have little or no insight into the probable cause of the failure and so must first spend time diagnosing the problem. Meanwhile, the users or devices the site supports remain crippled by the absence of working IT.
Despite the increased connectivity we benefit from in other areas of our life, IT managers still largely lack remote visibility and management of their distributed equipment. The result is more downtime in remote locations, higher service costs and increased demand on internal IT resources.
Today, the technology exists to revolutionize the way distributed IT sites are managed and maintained. This paper from Vertiv outlines how connectivity, cloud computing, big data and mobile applications can work together to enable a new service paradigm for remote sites that increases visibility, reduces downtime and supports optimization of these vital IT resources.